Privacy Policy
Last updated: 1/1/2026
This Privacy Policy explains how Team Sync Up (“we,” “us,” or “our”) collects, uses, and shares information when you use:
- Our website at https://teamsyncup.com (the “Website”)
- Our mobile application Team Sync Up (the “App”), including when the App opens our Website in an in-app browser or web view
By using the Website or App (together, the “Service”), you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
1.1 Information You Provide to Us
We collect information that you voluntarily provide when you use the Service, including:
- Account details (e.g., name, email address, password, and basic profile information).
- Team and organization information (e.g., team name, league name, division, season details).
- Contact information for parents/guardians, coaches, and other adult users (e.g., email, phone number if you choose to provide it).
-
Message content and communication preferences when you send or receive messages through the Service (e.g., team updates, attendance, surveys, and other in-app communications).
-
Feedback and survey responses you submit, including ratings, comments, and other information you choose to share.
1.2 Information About Players and Children
Because our Service is used for youth sports, we may collect information about players, including children,
that is provided by a parent/guardian, coach, or league administrator. This can include:
- Player name and jersey number.
- Team assignment and division/age group.
- Attendance status for practices, games, and events.
- Game and season statistics (e.g., playing time, positions played, performance stats recorded by coaches or scorekeepers).
-
Survey/feedback responses about a player’s skills, experience level, or preferred level of competition.
We ask that only parents/guardians, coaches, or authorized league representatives provide information about players who are minors.
1.3 Usage and Device Information
When you access or use the Service (via the Website or the App), we may automatically collect certain
technical information, such as:
- IP address and approximate location (based on IP).
- Device information (e.g., device type, operating system, browser type, app version).
- Log data (e.g., pages or screens viewed, clicks, date and time of access, referring URLs).
-
In-app actions related to team management and game tracking (e.g., when stats are entered, lineups are updated, or messages are sent).
1.4 Cookies and Similar Technologies
On the Website, we may use cookies and similar technologies to:
- Keep you signed in and maintain session security.
- Remember your preferences and settings.
- Understand how the Service is being used so we can improve it.
You can typically control cookies through your browser settings. If you disable cookies, some features of the Service may not work properly.
1.5 Payment and Subscription Information
If you choose to purchase a subscription or upgrade features (for example, through our Website billing or app
store in-app purchases), payment card information is processed by third-party payment processors
(such as Stripe, Apple, or Google). We do not store your full payment card details on our own servers.
We may receive limited information related to your purchase (e.g., transaction ID, subscription status, and plan), which we use for account management and support.
2. How We Use Your Information
We use the information we collect for purposes such as:
- Creating and managing user accounts and profiles.
- Allowing coaches, parents, and players to organize teams, events, and schedules.
- Recording and displaying game and season statistics, lineups, and performance data.
- Enabling in-app and email/text communications related to teams, events, and surveys.
- Sending notifications and reminders (e.g., event reminders, score updates, attendance requests).
- Providing customer support and responding to inquiries.
- Monitoring usage, fixing bugs, and improving the design, performance, and features of the Service.
- Protecting the security and integrity of the Service and preventing abuse or fraud.
- Complying with legal obligations and enforcing our terms and policies.
3. How We Share Information
We do not sell your personal information. We may share information in the following situations:
-
Within your league or team. Coaches, team managers, league administrators, parents, and,
in some cases, players may see relevant team and player information, such as rosters, schedules, stats,
and messages, depending on their role and permissions.
-
Service providers. We may share information with third-party vendors who help us operate
the Service (e.g., hosting providers, email/SMS delivery, analytics, error tracking, and payment processing),
under agreements that limit how they can use your information.
-
Legal and safety. We may disclose information if we believe it is reasonably necessary to
comply with applicable laws, respond to lawful requests, protect the rights and safety of our users or others,
or enforce our terms and policies.
-
Business transfers. If we explore or complete a merger, acquisition, financing, or sale
of assets, your information may be transferred as part of that transaction, subject to similar privacy protections.
4. Data Retention
We retain information for as long as it is reasonably necessary to provide the Service to you and others,
and for legitimate business purposes such as maintaining records, resolving disputes, and complying with
legal obligations.
We may anonymize or aggregate information so that it no longer identifies an individual; we may use and retain
such data for analytics and product improvement.
5. Children’s Privacy
Our Service is designed to be used by youth sports organizations, but accounts are managed by adults such as
parents/guardians, coaches, or league staff. We do not knowingly allow children to create their own accounts without
a parent or guardian’s involvement.
If we learn that we have collected personal information directly from a child without appropriate consent,
we will take steps to delete that information. If you believe a child has provided personal information
to us without your consent, please contact us using the information below.
6. Your Choices and Rights
Depending on your location and applicable law, you may have rights such as:
- Accessing the information we hold about you.
- Correcting or updating your account information.
- Requesting deletion of certain personal information.
- Limiting or objecting to certain types of processing.
- Opting out of non-essential email communications.
Many of these controls can be exercised directly through your account settings (for example, updating your
profile or changing notification preferences). You can also contact us to make a request, and we will respond
consistent with applicable laws.
7. Data Security
We use reasonable technical and organizational measures to help protect your information from
unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or
method of electronic storage is completely secure, and we cannot guarantee absolute security.
8. International Users
Our Service is primarily intended for use in United States of America. If you access the Service from
outside this region, your information may be processed in countries that may have different data protection
laws than your country of residence.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will revise the “Last updated”
date at the top and, if appropriate, provide additional notice (such as in-app or on-site notices).
Your continued use of the Service after the updated policy becomes effective means that you have read and
understood the changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us at: